Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery is £3 standard, or FREE on orders over £10 in value. Your package will be delivered by Royal Mail.

Processing of your order and delivery usual takes about 2 or 3 working days.

We only use discreet packaging - No one will know that your package is from Bonko.co.uk. We use brown packaging paper / boxes with no branding whatsoever.

We currently use PayPal as our payment provider meaning you can pay with Credit/Debit Card or PayPal.

Using PayPal means your sensitive data is handled at their end by their web servers; the importance of data protection for their business is paramount so you are in safe hands.

You will receive a confirmation email, and we will be notified your order needs processing. Our packing staff deal with the item picking, packaging and dispatch to Royal Mail while you sit back and wait for your goods to arrive in the post. Lovely.

You will receive a confirmation email from us and also a payment receipt from PayPal confirming the transaction took place.

You can also view our terms & conditions, privacy policy & returns policy for further information.

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